After-sale Service & Support
We stand behind every machine we sell — with lifetime service, genuine parts and fast technical support.
After-sale Service
Lifetime technical support with fast response via WhatsApp and email.
Spare Parts Supply
Genuine parts shipped worldwide to keep your machines running.
Operator Training
Video and on-site training for your operators and maintenance staff.
Global Shipping
Experienced export logistics to ports worldwide with complete documentation.
Frequently Asked Questions
What is your minimum order quantity (MOQ)?+
Our MOQ for mini excavators is 1 unit. We welcome trial orders so customers can verify quality before scaling up.
What is the delivery time?+
Standard delivery is 15-25 days after deposit, depending on the model and configuration. Please contact us for current lead times.
Do you provide after-sales service?+
Yes, we provide lifetime after-sales service. Our team offers technical support, spare parts supply and operator training via WhatsApp, email and video calls.
Can you customize the machine for our market?+
Yes. We offer engine options (Kubota, domestic brands, EPA/Euro 5 compliant), custom attachments, color schemes and documentation in your local language.
What certifications do your machines have?+
Our excavators are available with EPA, CE, EURO5 and EAC certification to meet the requirements of different markets.
Do you welcome factory visits?+
Absolutely. We warmly welcome customers to visit our factory in Jining, Shandong. Seeing our production quality first-hand is the fastest way to build trust.
Still have questions? Contact us directly.